Kdy\u017e jsem p\u0159ed 9 lety p\u0159ipravoval projekt DOBR\u00dd \u00da\u0158AD coby syst\u00e9m \u0159\u00edzen\u00ed kvality, d\u00edky kter\u00e9mu \u00fa\u0159ad z\u00edsk\u00e1v\u00e1 vn\u011bj\u0161\u00ed a vnit\u0159n\u00ed zp\u011btnou vazbu (od ob\u010dan\u016f, ale tak\u00e9 od zam\u011bstnanc\u016f), n\u011bkte\u0159\u00ed starostov\u00e9 a tajemn\u00edci byli vyd\u011b\u0161en\u00ed. Ob\u00e1vali se, \u017ee nepopul\u00e1rn\u00ed agendy budou m\u00edt \u0161patn\u00e1 hodnocen\u00ed. Praxe ale uk\u00e1zala, \u017ee ob\u010dan nehodnot\u00ed v\u00fdsledek spr\u00e1vn\u00edho \u0159\u00edzen\u00ed, ale to, jak se k n\u011bmu \u00fa\u0159edn\u00edk chov\u00e1.<\/p>\n\n\n\n
D\u016fkaz? Mrkn\u011bte na www.dobry-urad.cz<\/a>, klikn\u011bte na Pardubick\u00fd kraj<\/strong> a zvolte DETAIL u M\u011bstsk\u00e9ho \u00fa\u0159adu Svitavy.<\/strong> \u00dasek p\u0159estupkov\u00fd Odboru spr\u00e1vn\u00edch \u010dinnost\u00ed m\u00e1 sk\u00f3re 4,7 z\u00a05,0 \u2013 tedy 94 % spokojen\u00fdch ob\u010dan\u016f. Mrkn\u011bte do Jihomoravsk\u00e9ho kraje<\/strong> na B\u0159eclav.<\/strong> Odd\u011blen\u00ed dopravy a p\u0159estupkov\u00e9ho \u0159\u00edzen\u00ed m\u00e1 sk\u00f3re 4,2 \u2013 tedy 84 % spokojen\u00fdch ob\u010dan\u016f!<\/p>\n\n\n\n I pokutu lze d\u00e1t slu\u0161n\u011b, zdvo\u0159ile, odborn\u011b, s vysv\u011btlen\u00edm jej\u00ed v\u00fd\u0161e.<\/p>\n\n\n\n Jako pod\u011bkov\u00e1n\u00ed za zhodnocen\u00ed \u00fa\u0159adu zas\u00edl\u00e1me ob\u010dan\u016fm pouk\u00e1zky Sodexo. Proto \u017e\u00e1d\u00e1me vylosovan\u00e9<\/em> ob\u010dany o zasl\u00e1n\u00ed jejich po\u0161tovn\u00ed adresy. V n\u00e1vaznosti na takovou \u017e\u00e1dost mi byl dnes doru\u010den tento mil\u00fd e-mail:<\/p>\n\n\n\n V\u00e1\u017een\u00fd pane Radime Martynku, Dotazn\u00edk jsem ale vypl\u0148ovala proto, \u017ee pan\u00ed, s n\u00ed\u017e jsem hovo\u0159ila, byla velice mil\u00e1 a a\u010d jsem se dopustila dopravn\u00edho p\u0159estupku, mluvila se mnou jako s \u010dlov\u011bkem, a ne jako s vyvrhelem. P\u0159eji p\u011bkn\u00fd den a jsem s \u00factou<\/em><\/p>\n\n\n\n A to je zp\u011btn\u00e1 vazba, kter\u00e1 pot\u011b\u0161\u00ed\u2026<\/p>\n\n\n\n Sou\u010d\u00e1st\u00ed syst\u00e9mu je tak\u00e9 360stup\u0148ov\u00e9 vnit\u0159n\u00ed hodnocen\u00ed, kdy se anonymn\u011b hodnot\u00ed \u00fa\u0159edn\u00edci nap\u0159\u00ed\u010d \u00fa\u0159adem. Navz\u00e1jem se chv\u00e1l\u00ed, ale tak\u00e9 sd\u011bluj\u00ed konstruktivn\u00ed kritiku a n\u00e1pady na zlep\u0161en\u00ed Je\u0161t\u011b nejste sou\u010d\u00e1st\u00ed syst\u00e9mu? Mrkn\u011bte na prezentaci<\/a> a volejte pro detaily :-)<\/p>\n\n\n\n Radim Martynek, autor projektu<\/p>\n\n\n\n P. S. Nejh\u016f\u0159e hodnocen\u00fd \u00fa\u0159ad v \u010cR je M\u011bstsk\u00fd \u00fa\u0159ad Uhersk\u00fd Brod, kter\u00fd m\u00e1 88 % spokojen\u00fdch ob\u010dan\u016f. M\u00e1 tedy 7x v\u00edce pochval ne\u017e st\u00ed\u017enost\u00ed na \u00fa\u0159edn\u00edky. To je p\u0159esn\u011b opa\u010dn\u00fd pom\u011br, ne\u017e jak je tomu u pap\u00edrov\u00fdch pochval\/st\u00ed\u017enost\u00ed.<\/p>\n","protected":false},"excerpt":{"rendered":" Kdy\u017e jsem p\u0159ed 9 lety p\u0159ipravoval projekt DOBR\u00dd \u00da\u0158AD coby syst\u00e9m \u0159\u00edzen\u00ed kvality, d\u00edky kter\u00e9mu \u00fa\u0159ad z\u00edsk\u00e1v\u00e1 vn\u011bj\u0161\u00ed a vnit\u0159n\u00ed zp\u011btnou vazbu (od ob\u010dan\u016f, ale tak\u00e9 od zam\u011bstnanc\u016f), n\u011bkte\u0159\u00ed starostov\u00e9 a tajemn\u00edci byli vyd\u011b\u0161en\u00ed. Ob\u00e1vali se, \u017ee nepopul\u00e1rn\u00ed agendy budou m\u00edt \u0161patn\u00e1 hodnocen\u00ed. Praxe ale uk\u00e1zala, \u017ee ob\u010dan nehodnot\u00ed v\u00fdsledek spr\u00e1vn\u00edho \u0159\u00edzen\u00ed, ale to, jak…<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"open","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":["post-1968","post","type-post","status-publish","format-standard","hentry","category-z-prace"],"_links":{"self":[{"href":"https:\/\/radim.martynek.cz\/index.php?rest_route=\/wp\/v2\/posts\/1968","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/radim.martynek.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/radim.martynek.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/radim.martynek.cz\/index.php?rest_route=\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/radim.martynek.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1968"}],"version-history":[{"count":1,"href":"https:\/\/radim.martynek.cz\/index.php?rest_route=\/wp\/v2\/posts\/1968\/revisions"}],"predecessor-version":[{"id":1969,"href":"https:\/\/radim.martynek.cz\/index.php?rest_route=\/wp\/v2\/posts\/1968\/revisions\/1969"}],"wp:attachment":[{"href":"https:\/\/radim.martynek.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1968"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/radim.martynek.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1968"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/radim.martynek.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1968"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
je mil\u00e9, \u017ee mi po\u0161lete pouk\u00e1zku Sodexo.<\/em><\/p>\n\n\n\n
Nevypl\u0148ovala jsem jej v\u0161ak s vidinou n\u011bjak\u00e9ho prosp\u011bchu, ale pouk\u00e1zka m\u011b rozhodn\u011b pot\u011b\u0161\u00ed.<\/em><\/p>\n\n\n\n