{"id":2729,"date":"2026-04-13T15:38:21","date_gmt":"2026-04-13T14:38:21","guid":{"rendered":"https:\/\/radim.martynek.cz\/?p=2729"},"modified":"2026-04-13T15:53:25","modified_gmt":"2026-04-13T14:53:25","slug":"mit-zozku-nestaci","status":"publish","type":"post","link":"https:\/\/radim.martynek.cz\/?p=2729","title":{"rendered":"M\u00edt ZOZku nesta\u010d\u00ed"},"content":{"rendered":"\n<p class=\"has-text-align-center\"><strong>Ka\u017ed\u00fd odbor m\u016f\u017ee fungovat dob\u0159e.<\/strong><br><strong>Ale teprve tehdy, kdy\u017e funguj\u00ed spole\u010dn\u011b a komunikuj\u00ed srozumiteln\u011b, vznik\u00e1 \u00fa\u0159ad, kter\u00fd bud\u00ed respekt.<\/strong><br><strong>A pr\u00e1v\u011b to pom\u00e1h\u00e1me nastavit.<\/strong><\/p>\n\n\n\n<p>\u00da\u0159ady se p\u0159i vzd\u011bl\u00e1v\u00e1n\u00ed sv\u00fdch zam\u011bstnanc\u016f logicky soust\u0159ed\u00ed na odbornost: legislativu, agendy a spr\u00e1vn\u00ed postupy. To je z\u00e1klad. Vedle toho ale existuj\u00ed oblasti, kter\u00e9 rozhoduj\u00ed o tom, jak \u00fa\u0159ad skute\u010dn\u011b p\u016fsob\u00ed na sv\u00e9 ob\u010dany: komunikace s lidmi, ochota, profesionalita, vst\u0159\u00edcnost, z\u00e1klady slu\u0161n\u00e9ho chov\u00e1n\u00ed, jednotnost \u00fapravy dokument\u016f a celkov\u00fd dojem.<\/p>\n\n\n\n<p><strong>Ob\u010dan toti\u017e nevid\u00ed procesy ani strukturu \u00fa\u0159adu. <\/strong>Vid\u00ed konkr\u00e9tn\u00ed dokument nebo za\u017eije konkr\u00e9tn\u00ed jedn\u00e1n\u00ed. A pr\u00e1v\u011b podle toho si vytv\u00e1\u0159\u00ed n\u00e1zor na cel\u00fd \u00fa\u0159ad. Pokud ka\u017ed\u00fd odbor komunikuje jinak, vznik\u00e1 rozt\u0159\u00ed\u0161t\u011bnost, nesrozumitelnost a ztr\u00e1ta d\u016fv\u011bry.<\/p>\n\n\n\n<p>Nesta\u010d\u00ed m\u00edt spr\u00e1vn\u00fd obsah \u2013 stejn\u011b d\u016fle\u017eit\u00e1 je forma. P\u0159ehledn\u00e9, jednotn\u00e9 a srozumiteln\u00e9 dokumenty v\u00fdrazn\u011b zvy\u0161uj\u00ed d\u016fv\u011bryhodnost instituce a usnad\u0148uj\u00ed orientaci ob\u010dan\u016fm. <br>Nesta\u010d\u00ed b\u00fdt odborn\u00edkem v dan\u00e9 agend\u011b \u2013 stejn\u011b d\u016fle\u017eit\u00e9 je slu\u0161n\u00e9 chov\u00e1n\u00ed. B\u00fdt arogantn\u00ed blb nen\u00ed um\u011bn\u00ed \u2013 to zvl\u00e1dne kdekdo i bez vysok\u00e9 \u0161koly.<\/p>\n\n\n\n<p>Pr\u00e1v\u011b tady se ukazuje kl\u00ed\u010dov\u00e1 role Akademie <strong><em>nev\u0161edn\u00edho <\/em><\/strong>vzd\u011bl\u00e1v\u00e1n\u00ed. Neu\u010d\u00edme jednotliv\u00e9 agendy \u2013 pom\u00e1h\u00e1me \u00fa\u0159ad\u016fm fungovat jako celek. <strong>Systematick\u00fdm p\u0159\u00edstupem sjednocujeme komunikaci, zjednodu\u0161ujeme pr\u00e1ci zam\u011bstnanc\u016fm a posilujeme profesion\u00e1ln\u00ed obraz \u00fa\u0159adu.<\/strong><\/p>\n\n\n\n<p>Konkr\u00e9tn\u00ed p\u0159\u00ednosy jsou viditeln\u00e9 okam\u017eit\u011b:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>lep\u0161\u00ed, rychlej\u0161\u00ed a p\u0159esn\u011bj\u0161\u00ed komunikace = m\u00e9n\u011b chyb a nedorozum\u011bn\u00ed = m\u00e9n\u011b st\u00ed\u017enost\u00ed = v\u00edce spokojenosti na obou stran\u00e1ch barik\u00e1dy\n<ul class=\"wp-block-list\">\n<li>Kdy\u017e zam\u011bstnanec v\u00ed <strong>co \u0159\u00edct, jak to \u0159\u00edct a jak to napsat,<\/strong> miz\u00ed typick\u00e9 \u00fa\u0159ednick\u00e9 \u201e\u0161umy\u201c: m\u00e9n\u011b nejasn\u00fdch formulac\u00ed (\u201eco t\u00edm cht\u011bli \u0159\u00edct?\u201c), m\u00e9n\u011b dopl\u0148uj\u00edc\u00edch dotaz\u016f typu \u201ea kam to m\u00e1m vlastn\u011b poslat?\u201c a m\u00e9n\u011b opakovan\u00fdch kontakt\u016f (telefon, e-mail, osobn\u00ed n\u00e1v\u0161t\u011bva).<\/li>\n\n\n\n<li>V\u00fdsledek? Ob\u010dan dostane odpov\u011b\u010f <strong>rychleji a srozumiteln\u011bji,<\/strong> \u00fa\u0159edn\u00edk \u0159e\u0161\u00ed v\u011bc <strong>jednou, ne t\u0159ikr\u00e1t.<\/strong><\/li>\n\n\n\n<li>Po\u010det st\u00ed\u017enost\u00ed kles\u00e1, proto\u017ee v\u011bt\u0161ina nedorozum\u011bn\u00ed vznik\u00e1 z nepochopen\u00ed, ne ze zl\u00e9ho \u00famyslu.<\/li>\n\n\n\n<li>P\u0159elo\u017eeno do reality: m\u00e9n\u011b \u201eroz\u010dilen\u00fdch pond\u011blk\u016f\u201c na p\u0159ep\u00e1\u017ece a v\u00edc klidn\u00fdch \u201eaha, d\u011bkuji, ch\u00e1pu\u201c.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>sjednocen\u00e1, p\u0159ehledn\u011bj\u0161\u00ed a profesion\u00e1ln\u011bj\u0161\u00ed \u00faprava dokument\u016f = lep\u0161\u00ed srozumitelnost = m\u00e9n\u011b pr\u00e1ce\n<ul class=\"wp-block-list\">\n<li>Kdy\u017e m\u00e1 ka\u017ed\u00fd odbor jin\u00fd styl, vznik\u00e1 chaos.<\/li>\n\n\n\n<li>Kdy\u017e maj\u00ed v\u0161ichni <strong>stejn\u00e1 pravidla<\/strong>, vznik\u00e1 syst\u00e9m.<\/li>\n\n\n\n<li>Co se zm\u011bn\u00ed: zam\u011bstnanec <strong>nep\u0159em\u00fd\u0161l\u00ed od nuly,<\/strong> ale jede podle jasn\u00e9ho vzoru, dokumenty maj\u00ed <strong>logickou strukturu<\/strong> (a ne \u201ekde je vlastn\u011b to d\u016fle\u017eit\u00e9?\u201c), \u010dten\u00e1\u0159 se <strong>rychleji orientuje,<\/strong> proto\u017ee v\u00ed, co kde \u010dekat.<\/li>\n\n\n\n<li>V\u00fdsledek? M\u00e9n\u011b \u010dasu str\u00e1ven\u00e9ho psan\u00edm, m\u00e9n\u011b oprav a vracen\u00ed dokument\u016f, m\u00e9n\u011b dotaz\u016f od ob\u010dan\u016f.<\/li>\n\n\n\n<li>Paradox: \u201elep\u0161\u00ed dokument\u201c = <strong>m\u00e9n\u011b pr\u00e1ce,<\/strong> ne v\u00edce. Proto\u017ee co je jasn\u00e9 napoprv\u00e9, nemus\u00ed\u0161 vysv\u011btlovat podruh\u00e9.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>vy\u0161\u0161\u00ed d\u016fv\u011bra ve\u0159ejnosti\n<ul class=\"wp-block-list\">\n<li>D\u016fv\u011bra nevznik\u00e1 jen t\u00edm, <em>co<\/em> \u00fa\u0159ad d\u011bl\u00e1, ale hlavn\u011b t\u00edm, <strong>jak p\u016fsob\u00ed.<\/strong><\/li>\n\n\n\n<li>Ob\u010dan si ne\u0159\u00edk\u00e1: \u201eHmm, tento \u00fa\u0159ad m\u00e1 skv\u011ble nastaven\u00e9 intern\u00ed procesy.\u201c<\/li>\n\n\n\n<li>Ob\u010dan si \u0159\u00edk\u00e1: \u201eRozum\u00edm tomu? P\u016fsob\u00ed to profesion\u00e1ln\u011b? M\u00e1m z toho dobr\u00fd pocit?\u201c<\/li>\n\n\n\n<li>A pr\u00e1v\u011b proto: srozumiteln\u00e9 dokumenty, jednotn\u00e1 komunikace, klidn\u00e9 a profesion\u00e1ln\u00ed jedn\u00e1n\u00ed vytv\u00e1\u0159\u00ed dojem kompetentn\u00ed instituce.<\/li>\n\n\n\n<li>A te\u010f pointa: Sta\u010d\u00ed <strong>jeden \u0161patn\u00fd dokument<\/strong> a \u010dlov\u011bk si \u0159ekne: \u201eTohle je n\u011bjak\u00fd chaos.\u201c Sta\u010d\u00ed p\u00e1r dobr\u00fdch a \u0159ekne si: \u201eTady v\u011bd\u00ed, co d\u011blaj\u00ed.\u201c<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>vy\u0161\u0161\u00ed psychick\u00e1 odolnost\n<ul class=\"wp-block-list\">\n<li>\u00da\u0159edn\u00edk nen\u00ed robot (i kdy\u017e ho tak n\u011bkdy ob\u010dan\u00e9 testuj\u00ed).<\/li>\n\n\n\n<li>Denn\u011b \u0159e\u0161\u00ed: tlak, emoce, konfliktn\u00ed situace a \u201especi\u00e1ln\u00ed klienty\u201c (zn\u00e1me v\u0161ichni\u2026).<\/li>\n\n\n\n<li>Bez n\u00e1stroj\u016f to vede k vy\u010derp\u00e1n\u00ed, podr\u00e1\u017ed\u011bnosti, eskalaci konflikt\u016f.<\/li>\n\n\n\n<li>S tr\u00e9ninkem psychick\u00e9 odolnosti zvl\u00e1dne reagovat <strong>v klidu i pod tlakem,<\/strong> nenech\u00e1 se vt\u00e1hnout do konfliktu, udr\u017e\u00ed profesion\u00e1ln\u00ed t\u00f3n.<\/li>\n\n\n\n<li>V\u00fdsledek? M\u00e9n\u011b vyhrocen\u00fdch situac\u00ed, lep\u0161\u00ed atmosf\u00e9ra na pracovi\u0161ti, stabiln\u011bj\u0161\u00ed v\u00fdkon zam\u011bstnanc\u016f, v\u00edce spokojen\u00fdch zam\u011bstnanc\u016f, ni\u017e\u0161\u00ed fluktuace.<\/li>\n\n\n\n<li>A bonus: Klidn\u00fd \u00fa\u0159edn\u00edk = klidn\u011bj\u0161\u00ed ob\u010dan.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Shrnut\u00ed: <\/h3>\n\n\n\n<p>Jak jsme uvedli na za\u010d\u00e1tku, nezam\u011b\u0159ujeme se na jednotliv\u00e9 agendy ani nenahrazujeme odborn\u00e9 vzd\u011bl\u00e1v\u00e1n\u00ed v konkr\u00e9tn\u00edch oblastech. To, co p\u0159in\u00e1\u0161\u00edme, je jin\u00fd \u2013 a \u010dasto rozhoduj\u00edc\u00ed \u2013 pohled na fungov\u00e1n\u00ed \u00fa\u0159adu jako celku.<\/p>\n\n\n\n<p>Specializujeme se na to, jak \u00fa\u0159ad p\u016fsob\u00ed, jak komunikuje a jak zvl\u00e1d\u00e1 ka\u017edodenn\u00ed situace, kter\u00e9 nejsou o paragrafech, ale o lidech, srozumitelnosti a d\u016fv\u011b\u0159e. Pr\u00e1v\u011b v t\u00e9to oblasti m\u00e1me dlouhodob\u00e9 zku\u0161enosti, ov\u011b\u0159en\u00e9 postupy a praktick\u00fd p\u0159\u00edstup, kter\u00fd \u00fa\u010dastn\u00edci dok\u00e1\u017eou okam\u017eit\u011b p\u0159ev\u00e9st do sv\u00e9 pr\u00e1ce.<\/p>\n\n\n\n<p>Nejde o jednor\u00e1zov\u00e9 \u201e\u0161kolen\u00ed nav\u00edc\u201c. Jde o investici do toho, aby \u00fa\u0159ad fungoval klidn\u011bji, jednotn\u011bji a profesion\u00e1ln\u011bji \u2013 a aby byl takto tak\u00e9 vn\u00edm\u00e1n.<\/p>\n\n\n\n<p>A pr\u00e1v\u011b v tom spo\u010d\u00edv\u00e1 hodnota, kterou <a href=\"https:\/\/www.akademie-vzdelavani.cz\/\" target=\"_blank\" rel=\"noreferrer noopener\">na\u0161imi semin\u00e1\u0159i<\/a> p\u0159in\u00e1\u0161\u00edme.<\/p>\n\n\n\n<p><strong>V\u00fdsledek? <\/strong>\u00da\u0159ad, kter\u00fd p\u016fsob\u00ed jednotn\u011b, profesion\u00e1ln\u011b a klidn\u011b. Zam\u011bstnanci, kte\u0159\u00ed si jsou jist\u011bj\u0161\u00ed a efektivn\u011bj\u0161\u00ed. A ob\u010dan\u00e9, kte\u0159\u00ed rozum\u00ed, d\u016fv\u011b\u0159uj\u00ed a m\u00e9n\u011b se ptaj\u00ed \u201eco t\u00edm vlastn\u011b \u00fa\u0159edn\u00edk myslel\u201c.<\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>\ud83d\udc49 Vzd\u011bl\u00e1v\u00e1n\u00ed s Akademi\u00ed tak nen\u00ed \u201edal\u0161\u00ed \u0161kolen\u00ed\u201c.<\/strong><br><strong>Je to investice do reputace, efektivity a ka\u017edodenn\u00edho fungov\u00e1n\u00ed \u00fa\u0159adu.<\/strong><br>Mrkn\u011bte na <a href=\"https:\/\/nase.akademie-vzdelavani.cz\/recenze\/\" target=\"_blank\" rel=\"noreferrer noopener\">hodnocen\u00ed \u00fa\u0159edn\u00edky<\/a> nap\u0159\u00ed\u010d \u010cR.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><a href=\"https:\/\/radim.martynek.cz\/wp-content\/uploads\/URAD-SNU-2.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"819\" src=\"https:\/\/radim.martynek.cz\/wp-content\/uploads\/URAD-SNU-2-1024x819.png\" alt=\"\" class=\"wp-image-2730\" srcset=\"https:\/\/radim.martynek.cz\/wp-content\/uploads\/URAD-SNU-2-1024x819.png 1024w, https:\/\/radim.martynek.cz\/wp-content\/uploads\/URAD-SNU-2-300x240.png 300w, https:\/\/radim.martynek.cz\/wp-content\/uploads\/URAD-SNU-2-768x614.png 768w, https:\/\/radim.martynek.cz\/wp-content\/uploads\/URAD-SNU-2.png 1402w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Ka\u017ed\u00fd odbor m\u016f\u017ee fungovat dob\u0159e.Ale teprve tehdy, kdy\u017e funguj\u00ed spole\u010dn\u011b a komunikuj\u00ed srozumiteln\u011b, vznik\u00e1 \u00fa\u0159ad, kter\u00fd bud\u00ed respekt.A pr\u00e1v\u011b to pom\u00e1h\u00e1me nastavit. \u00da\u0159ady se p\u0159i vzd\u011bl\u00e1v\u00e1n\u00ed sv\u00fdch zam\u011bstnanc\u016f logicky soust\u0159ed\u00ed na odbornost: legislativu, agendy a spr\u00e1vn\u00ed postupy. To je z\u00e1klad. Vedle toho ale existuj\u00ed oblasti, kter\u00e9 rozhoduj\u00ed o tom, jak \u00fa\u0159ad skute\u010dn\u011b p\u016fsob\u00ed na sv\u00e9&#8230;<\/p>\n","protected":false},"author":15,"featured_media":0,"comment_status":"open","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2729","post","type-post","status-publish","format-standard","hentry","category-inspirace"],"_links":{"self":[{"href":"https:\/\/radim.martynek.cz\/index.php?rest_route=\/wp\/v2\/posts\/2729","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/radim.martynek.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/radim.martynek.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/radim.martynek.cz\/index.php?rest_route=\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/radim.martynek.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2729"}],"version-history":[{"count":9,"href":"https:\/\/radim.martynek.cz\/index.php?rest_route=\/wp\/v2\/posts\/2729\/revisions"}],"predecessor-version":[{"id":2739,"href":"https:\/\/radim.martynek.cz\/index.php?rest_route=\/wp\/v2\/posts\/2729\/revisions\/2739"}],"wp:attachment":[{"href":"https:\/\/radim.martynek.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2729"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/radim.martynek.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2729"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/radim.martynek.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2729"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}